User has a right to return or exchange product during a fourteen-day period, starting the day the User received order. This possibility is given and conducted according to Croatian consumer protection legislation. This return policy won’t be extended to products which are produced or altered according to the User’s wishes. Should User wish to return purchased product, Service advises User not to remove tags and/or seals while trying out the product.
Possibility of product return will be given to User if:
- The order had been cancelled according to this Terms and Conditions and if Service was noticed within 14 days of delivery;
- The product has not been used, worn, washed, modified or damaged;
- The product is in the same condition as it was upon delivery and all the parts of the product are included in the package;
- The product has been repackaged into its original package.
The User may download the Return Authorization Request which is mandatory document in return process here. User must fulfill this request to start the return or exchange process.
The product must be returned immediately after cancellation, not later than 14 days upon delivery. When returning products, User will be responsible for the risk of damages. The order will be refunded only when and if the product that matches above mentioned terms is delivered to Service Provider. The shipping cost of returning order is at User’s expense.
When receiving User’s product, Service will notify User noticing if the Service accepts return. In case that the Service finds that User’s return does not match here noted conditions, User may choose to have product delivered back to him/her at no expense of Service. If User refuses such an option, the Service reserves the right to retain the products and the amount paid for User’s purchase of the products.
If User has noticed damage or defect on product or there was an error on Service’s part, please notify Service by mail, providing photographs and full description of faulty within 8 days of receipt. If the product becomes faulty after 8 days, Service will do its best to remove all the flaws in accordance with Croatian laws. If the User is, upon the mutual agreement, returning above mentioned product, the cost of delivery is on Service. If Service finds the product defected, damaged or wrongly dispatched to User by its own mistake, User may decide if he/she would like refund or delivery of new product. User must return the product in the same condition in which he/she had received them. User has a legal obligation to take reasonable care of the products whilst they are in his/her possession. If User fails to comply with this obligation, Service may have a right of action against his/her’s request for compensation.
The Service will examine all products returned as damaged or defective and will notify User by e-mail within reasonable period of time. The Service will try to process User’s complain as soon as possible and at no longer than 30 days. In the event that the Service finds no fault with the returned products, User will be notified that the returned products cannot be accepted and User may select to have the products re-delivered back to him/her. If User does not accept re-delivery the Service reserve the right to retain the products and the purchase price and recover the Service’s fees and expenses from User.
When making a refund of payment, the full amount will be made to the individual who made the payment and not to the recipient of products indicated on the order cialis. The refund will be made using the same payment method that was originally used by User to pay for the purchase and will include the total cost of order. The time period for refunding the amount that User paid for purchasing the returned products depends on the payment type used. The Service shall not be responsible for any delay that is beyond its control including for delays caused by the method of purchase or refund, including by way of example delays caused by Credit Card/Debit Card companies refund policies.